Experience shows we need that many people for the group to relax, and the guide to give the great presentation we are known for. A lot of times when we get that low of a review, the tour had less than 8 people. Once in a while we will get a 4 or lower star rating by a reviewer. The second, perhaps odd reason is that 8 seems to be the magic number of people needed for a great tour. First, at least 8 people are necessary per tour for a sustainable business. Please call or text us 619.255.6170 if you have questions. Your confirmation will likely come sometime that day. Most people will book the day of their tour, so please be patient and remember: 90% of the time the tour fills the day of. Your credit card is not processed if the tour does not meet the 8 person minimum. Please give us a legit working phone number you'll have on you for calls/texts.
We will personally call and/or text you with a tour update 3-5 hours before your tour departure time. It is rare, but occasionally if it appears that the tour will not go on. If the tour already has 8 people you will get the email immediately, and your card will be charged immediately. Your credit card is not charged until we hit the 8 minimum. Once 8 people are confirmed on the tour, we'll send another email so you know that the tour is on. When you reserve a spot you will get an email confirming that your spot has been reserved. We require an 8 person minimum in order for us to do a tour. We have only 20 spots available per tour. Our Haunted Guided Tour is small to ensure personal attention to you, our guests. Cancellations are extremely rare only a couple a month, so this is a long shot option. If there has been a cancellation, we will know by the time the tour starts and will get you in.
If you are trying to book a full tour, your best bet is to show up at the Gaslamp Quarter Arch at least 20 min prior to the tour departure.
We meet at the Gaslamp Quarter Arch, please make sure to be there 20 minutes before departure time. If the tour minimum has been met, your card will be charged and you will get another email with details about the tour, where to meet and so on. When you book online, you will get an email saying your spot(s) have been reserved. PLEASE NOTE: Reservations are highly recommended as empty spots are rare as the tour time approaches.
If we have spots available, you can pay cash at that time. If you prefer to pay cash, your only option is to show up at the Gaslamp Quarter Arch meeting location at least 20 min prior to the tour departure. To ensure that you are able to join us, reservations and payment are required ahead of time. There are a limited number of spots for each of our tours and we often sell out well in advance. Do you have to book in advance with a credit card or Debit Card?